FAQ's

Products
Q. What is the difference between the LeChat ranges Dare to Wear and Perfect Match?
A. The Dare to Wear products are all Nail Polishes whereas The Perfect Match range contains both a Gel Polish and a Nail Polish of the same colour.

Q. When do products expire?
A. This may vary however most products typically expire one year after opening date.

Q. Are products tested on animals?
The retailers within Revolution Nail Supplies pride themselves on their cruelty free products. Revolution Nail Supplies ensure that all promoted products have never and will never be tested on animals.

Q. What is the difference between UV and LED Lamps?
A. LED lamps use technology that’s similar but more efficient to UV lamps and LED nail curing lamps set Gel Polish in under half the time of UV lamps. They don’t generate heat or emit UVAs or UVBs, and you don’t need to replace the bulbs like you do with UV lamps

Q. How does the colour change in the mood polishes?
A. Mood polish uses new thermal temperature-activated technology developed by LeChat. This means that the nail colour changes based on body and climate temperatures.

Q. What does Gelee ‘3 in 1’ colour powder mean?
A. The Gelee 3in1 Colour Powder by LeChat is three versatile systems packed into one jar:
1) Gel System (use over a wet gel)
2) Acrylic System (use with monomer)
3) Dipping System (use with an adhesive)
Q. What should I do if my gel brush hardens?
A. If you soak your brush in Remover, this will get rid of the hardened gel.

Application
Q. Why are my nails sticky after curing?
A. Nails typically have a tacky residue due to the Gel Polish curing in the light. For the best results, wipe nails with a cleanser or lint-free wipe after curing.

Q. After I have finished my manicure the tip edge is bumpy/rough, what can I do?
After you have completed your manicure and cleansed the sticky layer away you can file and buff the nail edge to tidy it up. Once happy, cleanse and re top coat the entire nail and ensure you recap the tip edge, cure and cleanse.

Q. Why does my gel polish have ripples in it?
A. You may have not aloud enough time for curing the nail or the gel polish application may be too thick. For the best results, apply the gel polish in two to three thin layers.

Q. Why does my nail polish look streaky?
A. Before using, shake the bottle well to mix the colour, especially if the bottle has not been used after a long period of time.


Q. Will my nails come off in the bath or washing up?
No, all our products ensure that your nail should stay perfectly in place.

Q. Is soaking my nails in acetone safe?
Yes. Other than slightly drying your fingers, soaking your nails in remover/acetone in moderation is perfectly safe. The acetone can’t be absorbed into your system. If you find your fingers becoming dry try applying petroleum jelly to your fingertips and cuticles before you soak them. This will protect your fingertips and stop them drying out. Applying cuticle oil every day will also help.

Q. My nails are not coming off after soaking them for 5 minutes, why?
A. Have you filed the tip edge to break the seal prior to soaking? Sometimes you need to soak for longer and retry after a further 3-5minutes. You will need to pick slightly at the edge to lift the shield.

Q. Why do I have a problem with my Gel Polish peeling?
A. This may occur for a number of reasons:
1) The nail may not have been cleaned, natural oils on the surface must be removed thoroughly before application
2) The base coat may be applied too thick or unevenly applied.
3) Applying polish in a hot environment can cause the gel to become thicker.
4) Applying polish in a cold environment can cause the gel to become thinner.
5) The free-edge may not be capped entirely.
6) Excess gel builds up and needs to be removed before placing the nail under a lamp.

Q. Can I use acetone or alcohol to clean my gel nails?
A. No, it is more suitable to use cleansers and lint-free wipes.

Orders and Shipping

Q. How much is shipping?
A. Please see our delivery options at https://revolutionnailsupplies.co.uk/pages/delivery

Q. What are your methods of delivery?
A. We deliver using Royal Mail or Courier to deliver throughout England, Scotland and Wales. Deliveries out of mainland UK are sent our using interparcel. Please make sure someone is available to sign for your delivery.

Q. How do I pay for my order?
A. You can pay using PayPal, Credit Card or Debit Card through our website or by BACS/CHAPS payments. We also take American Express.

Q. When will I be charged for my order?
A. Payment is taken as soon as the order is placed.

Q. How long will my order take?
A. As soon as your order ships you will receive an email conformation and a tracking number. Typically, you can expect your products to shipped within 1-2 working days (not including bank holidays). However, delivery time also depends on whether or not the product is in stock. Please see our delivery options at https://revolutionnailsupplies.co.uk/pages/delivery

Q. Do you ship internationally?
A. Yes, Revolution Nail Supplies delivers to over 30 countries including Australia, New Zealand & USA. Shipping rates vary based on weight and distance; estimated cost will be calculated at check out. PLEASE NOTE: Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) or customs fees imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please check with your local post office to find out fees before placing an order.

Q. What are your refund, return and cancellation policy?
Contact the Revolution Nail Supplies Team to discuss the refund, return or cancellation of your item/s. Please see our returns policy at https://revolutionnailsupplies.co.uk/pages/returns

Q. I have been refunded the incorrect amount?
A. Please contact the Revolution Nail Supplies Team with your order number and date of order to discuss.

Q. My return has been processed but I was not refunded the postage?
A. We do not refund the cost of postage.

Q. How do I change or amend my order?
A. You can edit your order within your basket or, if already paid, please contact us as soon as possible at sales@revolutionnailsupplies.co.uk or call +44 (0) 843 886 9354. Amendments can be made as long as your order has not been processed with our supplier.

Q. An item is missing from my order, what do I do?
Please contact the Revolution Nail Supplies Team sales@revolutionnailsupplies.co.uk to arrange the return of the incorrect item and the delivery of correct one.

Q. I have been informed that an item from my order is no longer in stock or production – What are my options?
1) The requested colour or size may no longer available. Please contact us to arrange an exchange for a similar item.
2) Refund / Store Credit
3) Discuss similar items available in order to achieve the desired effect.

If you have any further questions, please do not hesitate to contact us on sales@revolutionnailsupplies.co.uk. We're here to help!