Frequently Asked Questions


What is the difference between the LeChat ranges Dare to Wear and Perfect Match?
When do products expire?
Are products tested on animals?
How does the colour change in the mood polishes?
What is the difference between UV and LED Lamps?
What does Gelee ‘3 in 1’ colour powder mean?
What should I do if my gel brush hardens?


Why are my nails sticky after curing?
After I have finished my manicure the tip edge is bumpy/rough, what can I do?
Why does my gel polish have ripples in it?
Why does my nail polish look streaky?
Will my nails come off in the bath or washing up?
Is soaking my nails in acetone safe?
My nails are not coming off after soaking them for 5 minutes, why?
Why do I have a problem with my Gel Polish peeling?
Can I use acetone or alcohol to clean my gel nails?

Orders and Shipping

How much is shipping?
What are your methods of delivery?
How do I pay for my order?
When will I be charged for my order?
How long will my order take?
Do you ship internationally?
What are your refund, return and cancellation policy?
I have been refunded the incorrect amount?
How do I change or amend my order?
An item is missing from my order, what do I do?
I have been informed that an item from my order is no longer in stock or production – What are my options?

If you have any further questions, please do not hesitate to contact us on We're here to help!